Delinquent Account Collections
Full payment is due twenty (20) days after the billing date. Del-Co Water issues a monthly invoice for water used during the prior month. Del-Co is not responsible for mail service or electronic payment transactions, and an account is considered paid when the company receives payment. Failure to receive a bill does not relieve the customers’ responsibility for payment by the due date.
Past Due Payments
If payment in full is not received by the due date, the account is assessed a late fee of 5% of the current charges of the balance due.
Failure to pay past due balances may result in additional fees and the disconnection of water service. Del-Co issues a Delinquent Notice by mail to the customer if the amount due on the account has not been paid in full by a regular invoice’s due date. Receiving a regular invoice after receiving a delinquent notice does not change the Delinquent Notice’s disconnect date.
Failure to remit payment by the Delinquent Notice’s due date will result in the disconnection of service. Please notify Del-Co Water of payments made toward delinquent accounts. Should the water service to a delinquent property be disconnected, payment of the delinquent balance and all associated fees is required before the restoration of your water service occurs.
Delinquent Notices are sent by mail, even for those customers who typically receive their bills electronically.
A customer’s failure to remit payment by the Delinquent Notice’s due date is cause for the disconnection of water service. A $50 delinquent service call fee is added to the account to recover the actual cost for sending an employee, in a vehicle, to your service address. Should the water service to the property be disconnected for failure to pay, payment of the delinquent balance and all associated fees is required before the restoration of your water service occurs.